Dear Doctors Sitron and Hammel:

I wanted to write you a short note to commend your facility and all of your staff members regarding their professionalism, compassion, and caring attitudes. However, I would particularly like to say a few words about the technician who performed my routine mammography today. Arlene was totally professional, accommodating, very knowledgeable, and extremely comforting to me during my exam.

I have been a patient for many years, and I have been fortunate and blessed to be in good health. I just wanted to take the opportunity to say thank you for not only providing a wide-range of services but for having such a caring staff member as Arlene.

Whenever I can, I always refer people I know to Sitron-Hammel and of course will continue to do so.

For myself, hopefully I will not have to return for any testing procedures until my routine mammogram next year, but if I do, I know I will be in very good hands.

Very truly yours,
(Name protected for Privacy)

(Name protected for Privacy)

Dear Dr. Hammel:

I just wanted to drop this note to compliment you on your professional staff. Every person I came into contact with, specifically Joelle, Sheena my sonogram technician, and especially Dr. Savrides, were incredible, compassionate, and expedient, making my breast cancer treatment and diagnosis that much quicker and positive.

I do not know the names of my original mammogram and sonogram technicians, but they were wonderful too.

You have a wonderful staff and I just wanted you to know that.

(Name protected for Privacy)

(Name protected for Privacy)

Dear Dr. Hammel and Dr. Sitron:

My name is _________________ and I am a 44 year old mother or two. I reside with my husband and children in Farmingdale. Today, I underwent a scheduled CAT scan at your radiology group which was probably about the tenth or so time I have been to your facility.

My doctors used to send me to ____________, and for all I knew at the time, it was the only radiology group around. Even though I dreaded going there because of the hecticness, tension, and the “you are only a number” feeling that was always present, I continued to go. I don’t know who sent me to Sitron-Hammel first, but I have refused to go anywhere else since. I have had x-rays, mammos, CTs, sonos, etc. over the years, and my son was also x-rayed and found to have a broken leg as a result of a cyst. In fact, I remember your office waiting for me to come over with my 4 year old from the pediatrician as it was Saturday and you were closing early.

The intent of this letter is to compliment you on a fantastic group of people and fantastic facilities. I can’t remember one time during the many times I have been there not being treated like a real person, not being greeted with a smile, not havng something explained to me without asking, not having a question thoroughly answered, however insignificant it may have been, like it was the first time they were ever asked it.

The girls behind the counter are quite busy, but go about their jobs efficiently without treating me like I was the 25th person that day that they did the exact same thing for. My calls for appointments/questions etc. have always been pleasant and personal. Someone even called me to move up my CT from 2 p.m. to 11 a.m. as they had a cancellation and knew I would be fasting a long time that day.

The personnel performing the tests have always been friendly, personable, professional and always giving me the feeling of respect, privacy and understanding as to what problem may have brought me there in the first place.

The waiting room décor is so pleasant that I don’t mind waiting. In fact, I feel as though I am in my own living room (without my kids of course). Oh, speaking of kids…there have been times when my boys were about 4 and 7 years old that I had to bring them with me if they were not in school. I was told that the kids could sit with the girls at the front desk while I went back, and they even had a box of toys for them to play with.

I really could go on and on, but I will close by saying this: I have been in other offices that are run badly. I have been spoken down to, and I have seen others spoken down to. I have been “sighed at” for asking a question. I have witnessed tension between other employees that eventually just come out when they are speaking to you. I have seen employees that are having a bad day treat patients as if they were the reason for it.

I am grateful for Sitron-Hammel and every employee I have ever dealt with there. Please, just keep doing what your are doing.

(Name protected for Privacy)

(Name protected for Privacy)

Dear Dr. Hammel and Dr. Sitron:

I have to thank you for the excellent service I have always received from you and your staff. The service is always superb, but my last visit was even more outstanding. My most recent visit was last week.

Since my mother died of breast cancer, and I am of European Jewish extraction, having my mammograms and sonograms is fraught with emotion. It’s not something I look forward to although as my records show, I’m good about getting it done. In part, this is because of your staff.

When I came in last week during the craziness of a snowstorm and your renovations, everyone behind the counter was just as patient and kind as always. A woman with long back hair made a gentle joke as she dealt with me and a young man who didn’t know his medical number or much of anything. She was exceedingly kind and patient. I didn’t wait long before having a CAT scan (I have a sinus infection), which went quickly and easily.

Then I went for my mammograms and discovered that my prescription was incorrect. It was written for a bilateral test but because of recent surgery, my right breast cannot be compressed. The woman who was going to do the mammograms kindly called downstairs to Dr. Weiss, but they had left for the day. It was only 2:00 and your staff was going strong, but Dr. Weiss had closed. This lovely woman calmed me down by telling me that our birthdays are one day apart and that she had been a flight attendant. She then took it upon herself to speak with Dr. Hammel who simply corrected the script so I could get the mammograms. And so I did.

Then another lovely woman did the sonograms. She is my daughter’s age and we chatted happily as she did the test.

I am intentionally not naming the people who helped me because I’d like you to think that all your staff is just as good as these few women. It has been my experience that they are all wonderful. During the many years that I have been coming to your practice, I’ve never had a curt or incompetent staff member. On the contrary: each one is top-notch.

You’re doing a wonderful job helping us stay healthy. Your great staff encourages me to come back when I’m supposed to, even though I dread the visits. For this and all your kindness, I thank you all.

(Name protected for Privacy)

(Name protected for Privacy)